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Orders
Below are some of are common questions about orders
How do I place an order on TileTrolley?
To place an order, simply browse our website, select the tiles you want, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order. You’ll receive an email confirmation once your order is processed.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within 24 hours of placement. To request changes or cancellations, please contact our customer service team as soon as possible. Once an order is processed or shipped, it cannot be altered or canceled.
How can I track my order?
After your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your shipment through our carrier’s website or directly on our website under the “Order Tracking” section.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or if there are any discrepancies, please contact our customer service team immediately. Provide your order number and detailed photos of the damage or incorrect items, and we will assist you with a replacement or refund.
Are there any shipping fees associated with my order?
Shipping fees vary based on the size of your order and your delivery location. The shipping cost will be calculated at checkout and displayed before you finalize your purchase. We also offer free shipping on orders over a certain amount, which will be indicated on our website.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What shipping options are available?
We offer several shipping options to suit your needs, including standard, expedited, and express shipping. The available options and their costs will be displayed at checkout based on your delivery address.
How long will it take for my order to arrive?
Shipping times vary depending on the shipping method chosen and your location. Standard shipping typically takes 5-7 business days, while expedited and express options are faster. You will receive an estimated delivery date at checkout and a tracking number once your order has shipped.
Can I change my shipping address after placing an order?
Address changes can be made within 24 hours of placing your order. If you need to update your shipping address, please contact our customer service team as soon as possible. Once an order is in transit, we cannot change the delivery address.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition and packaging. To initiate a return, please contact our customer service team for instructions and a return authorization. Some items may be non-returnable, such as custom or clearance products.
How will I receive my refund for a returned item?
- Refunds will be processed to the original payment method once the returned items are received and inspected. Please allow 5-7 business days for the refund to appear in your account. Shipping fees are non-refundable.
